Logging In

1. Open your Internet Browser.
2. Enter the following in your address bar: http://www5.paymentnet.com
3. Enter the following on the PaymentNet Login Screen: Organization ID: prfc001 User ID: <Enter User ID> Pass Phrase: < Pass Phrase>
4. Click Go.
   

Changing Pass Phrase

1. On the right-hand side of the top menu, select "My Profile" (■).
2. Enter in the new Pass Phrase once and then again to confirm it.
3. Click Save.
4. The new Pass Phrase will be effective upon the next login.
   

Printing Statements

1. Click on Submit Print Request
2. Select statement option of "Standard" or "Standard (with Addendum Details)".
3. Your statement will then appear on the download page under the report menu.

Note: To save the PDF file, click.To print the PDF file , click

Viewing Transactions

1. From the top menu on the home page, select Transaction then Manage.
2. You will first see the Transactions List, displaying all of your transactions.

Extra detail on transactions may be available;
if icons are displayed in the Trans ID column (such as ) click the icon to view line-item detail.

Disputing Transactions

Before you dispute a transaction, you must first attempt to resolve the issue directly with the merchant!

1. From the Transaction List, click on the transaction to dispute.
2. Click Dispute.
3. Confirm your E-mail Address and enter the Merchant State, if necessary.
4. Choose the Dispute Reason from the drop-down box.
5. Enter any additional information required.
6. Click Submit.

Track the status of your dispute online on the Transaction List.

Click the colored squares and follow steps to Undo or Resolve your dispute.