Client Services Coordinator

POSTED: November 19, 2018
BUSINESS: Purdue Research Foundation
POSITION TYPE: Full-time
START DATE: Immediate Availability

Essential Functions:

  • Provide superior customer service and client support to all tenants and visitors at the Purdue Research Foundation, Purdue Research Parks, Purdue Railyard, and the various Purdue Technology Center locations.
  • Provide event management services to the clients of the Purdue Research Foundation, Purdue Research Parks, Purdue Railyard, and Purdue Technology Centers.
  • Provide business support services to the clients of the Purdue Research Parks, Purdue Research Foundation, Purdue Railyard, and Purdue Technology Centers.
  • Order, purchase, and maintain inventory of supplies for meetings and events.
  • Provide administrative/clerical and support services to the Client Services Department.

Additional Responsibilities

  • Business Services
    • Manage the mail center and copy rooms along with supplies in those areas.
    • Assign codes for postage and copies for resident companies and prepare monthly billing statements.
    • Greet, announce and direct visitors and guests as they arrive at the Technology Centers.
    • Email Park companies as requested.
    • Build and maintain client service relationship with designated companies.
    • Assist with collection of Certified Technology Park and other survey responses (CTP surveys).
    • Ensure that client and prospect contact information is verified and updated appropriately in all applicable CRM and other database tools.
    • Maintain display cases; contact companies, organize, track, and set up display cases.
    • Assist in new tenant and co-working member orientations.
  • Meeting/Conference/Event Planning
    • Assist with planning and coordination of Park events as assigned.
    • Plan and coordinate meetings and events for tenants and co-working members.  This includes:
      • Setting up, tearing down, and cleaning conference rooms.
      • Setting up presentation equipment in conference rooms and other common areas.
      • Providing presenters with training on equipment as needed.
      • Coordinating beverages and catering for meetings, as requested, keeping appropriate receipts and other records, and assisting with billing expenses appropriately.
      • Schedule conference rooms as requested by clients and other approved users/guests of PRF- owned and/or operated buildings.
      • Maintain inventory of supplies needed for meeting use.
      • Complete monthly reports.
        • Detailed conference room usage each month.
        • Detailed count of all visitors to Technology Centers each month.
  • Process Keyscan requests.
  • Order supplies as needed.
  • Assist marketing and social media for events in the various Purdue Research Parks, Purdue Railyard and Purdue Technology Center locations.
  • Research online content for potential social media use for Purdue Research Parks, Technology Centers and/or the Purdue Railyard.
  • Manage and contribute to general social media as assigned.
  • Represent PRF at open houses, groundbreakings, and trade shows.
  • Sort and distribute all mail for client companies.
  • Notify client companies of packages to be picked up.
  • Answer phones, greet guests, direct to meeting rooms and provide other general assistance to tenants, co-working members, prospects and guests.
  • Give building tours, including the co-working spaces.
  • Help facilitate new co-working space memberships and coordinate appropriate fob access.
  • Communicate with co-working space members as needed.
  • Maintain and clean PRF amenity areas i.e. storage rooms, vending areas, refrigerators.

Knowledge, Skills and Abilities:

  • Must be an outgoing, customer-focused individual who is able to work independently.
  • Must be able to maintain flexibility to assist with all areas of Client Services, events, and the Purdue Railyard.
  • Occasional evening and weekend work.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Word, Excel, PowerPoint and Access.
  • Ability to multi-task and handle frequent interruptions.
  • Ability to use good judgment, diplomacy, maintain confidentiality, and exercise discretion.
  • Must be a motivated, adaptable team player with the ability to exercise initiative and work well with others.
  • Valid driver’s license required.
  • Ability to lift 50-75 lbs. (with assistance) during room setup and tear downs.        
  • Regular and reliable attendance are requirements of this position.

Education/Experience:

  • High school degree/equivalent required.
  • One to three years of clerical experience required.
  • Experience in electronic calendaring preferred.
  • Some receptionist/ front desk experience preferred.

Application Instructions:

If you are interested in applying for this position, please send a cover letter and resume to the Director of Human Resources at humanresources@prf.org by Monday, December 10, 2018. 

A criminal conviction check and negative controlled substance test are required for employment in this position. 

Purdue Research Foundation does not accept resumes from third-party recruiters.

Purdue Research Foundation is an equal opportunity, affirmative action employer fully committed to achieving a diverse workforce.

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