Desktop Support Specialist

POSTED: February 19, 2019
BUSINESS: Cook Biotech, Inc.
POSITION TYPE: Full-time 
START DATE: Immediate Availability

Essential Job Function/Duties

  • Responsible for providing primary support for all desktop systems, software and mobile devices.
  • Responsible for setting up and deploying both desktop and laptop computers.
  • Responsible for supporting Microsoft Office applications, MS Project, and MS Visio.
  • Responsible for supporting industry specific applications, virus software, and other desktop software products.
  • Provide employee training on use of the IT resources and applications.

Minimum Work Experience/Educational Requirements

  • Engage in information technology projects to help improve employee productivity.
  • Other duties as assigned by the Information Technology Manager.
  • Remain current and apply the understanding of FDA-ISO 13485 and Quality System Requirements in carrying out duties.
  • Associates degree in computer-related field OR equivalent combination of education and/or work experience is required.
  • Strong knowledge of Windows OS and Microsoft Office applications.
  • Working knowledge of Mac OSX
  • Demonstrated ability to support PC hardware and software.

 Physical Requirements/Work Environment

  • Must be able to perform the essential functions of the job, with or without reasonable accommodations
  • Limited exposure to hazardous chemicals used in the manufacture of the product.
  • Strong working knowledge of TCP/IP networking protocol.
  • Demonstrated ability to solve problems and provide superior customer service.
  • Excellent written and verbal communication skills.
  • Ability to lift and carry 50 lbs.

Employee Requirements

  • Physical demands are typical of an office and classroom environment.
  • Engage in information technology projects to help improve employee productivity.
  • Other duties as assigned by the Information Technology Manager.
  • Remain current and apply the understanding of FDA-ISO 13485 and Quality System Requirements in carrying out duties.

OTHER EMPLOYEE REQUIREMENTS:

Sign non-competition and confidentiality agreements. Compliance with all policies of the company including without limitation the COOK Employee Manual, COOK Code of Conduct, COOK Electronic Information Policy, HIPAA regulations, and COOK Policy & Guidance on Interaction with Healthcare Professionals.

This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job related instructions and duties.

APPLICATION INSTRUCTIONS:

Interested candidates please send cover letter and resume to Jordan@cookbiotech.com.

 

 

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