Assistant Director, Alumni Travel

POSTED: July 14, 2021
BUSINESS: Purdue for Life Foundation
POSITION TYPE: Full-time
START DATE: Immediate Availability

Essential Functions

  • Assist with operations of international and domestic Alumni Travel Program, encouraging continued engagement between alumni and the university.
  • Assist with regional liaison role for international alumni volunteers and networks.

Additional Responsibilities

  • Serve as primary point of contact for alumni travelers, and manage day-to-day operations, including:
    • Guide potential travelers from initial interest to registration for travel.
      • Provide all necessary support for departing/current/returned travelers.
    • Act as liaison between tour operators and travelers before, during and after trips.
    • Provide expert knowledge about all aspects of Alumni Travel Program offerings
    • Provide excellent and timely customer service to all alumni travelers.
  • Maintain accuracy of travel website and all other travel information (print, social, etc.)
    • Assist with maintenance of Alumni Travel Program social media presence via official channels, to support ongoing marketing and engagement of previous and future alumni travelers.
  • Assist with training of travel hosts.
  • Assist Senior Director with coordination for identified special offerings on select trips, including International Alumni local host, Lifelong Learning, College/Unit collaboration, Reunion, etc. experiences as appropriate.
  • Manage necessary data and reporting for Alumni Travel Program trips, including pre-departure (traveler prospect reports, host traveler data, etc.) and post-return (traveler surveys, host contact reports, etc.).
  • Assist Senior Director in administrative functions relating to support for International Alumni volunteers and networks, and related alumni-driven engagement activities including:
    • Provide assistance to networks, i.e., event support and pre/post event processes.
    • Data reporting and maintenance, i.e., event registration reports, international alumni contact information updates/non-alumni data transfer, contact reports and database coding, alumni engagement data reporting, etc.
    • Assist with ongoing communications and recruitment of new alumni leaders, as appropriate.
    • Facilitate relevant student organization/alumni network connections and coordination, to create international student awareness of alumni resources and programs.

Knowledge, Skills and Abilities

  • Excellent communications skills, both written and verbal.
  • Demonstrated ability to interact with a wide range of individuals and lead in group settings.
  • Detail-oriented and strong organizational skills, including ensuring accuracy for all travel program details.
  • Ability to multitask, supporting multiple travel programs (future departures, current travelers, and returned travelers) at any one time.
  • Familiarity with Salesforce CRM.
  • Regular and reliable attendance are requirements of this position. 

Education/Experience

  • Bachelor’s degree required; degree in hospitality, tourism, or similar field preferred.
  • Minimum of five years of experience with at least two years in customer service or travel hospitality.
  • Customer service, project management, event planning and/or travel industry experience.
  • Experience traveling, working, living, or studying abroad.
  • Experience working in higher education settings.
  • Experience with marketing in a professional setting.
  • Cross-cultural communication experience. 

If you are interested in applying, please click here to begin the process: https://www.applyatprf.com.The application deadline is Friday, August 6, 2021.

A criminal conviction check and negative controlled substance test are required for employment in this position. 

Purdue Research Foundation is an equal opportunity, affirmative action employer. PRF views, evaluates, and treats all persons in all Foundation-related activities solely as individuals on the basis of their own personal abilities, qualifications, and other relevant characteristics.  All qualified applicants for employment will receive consideration without regard to race, religion, color, gender, national origin or ancestry, genetic information, marital status, parental status, sexual orientation, gender identity and expression, disability, or status as a veteran.

 

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