Contact Center Representative

POSTED: February 1, 2019
POSITION TYPE: Part-time/Non-Exempt (30 hours)
START DATE: Immediate Availability

Position Summary:

The Contact Center Representative is responsible for responding to member needs with high quality service, quickly and efficiently, via multiple media channels.  Basic functions include customer account maintenance, plastics maintenance, transfers and payment processing.  The contact center representative will provide member service through research and troubleshooting.  The Contact Center Representative should always strive to exceed the expectations of the members.

*Employees are expected to adhere to all rules and regulations applicable to this position including but not limited to all policies and procedures pertaining to the Bank Secrecy Act.

Duties and Responsibilities (Essential Functions):

  • Provide account information to members
  • Cross-sell other products and services that the Credit Union offers
  • Perform transactions such as account transfers and fee adjustments
  • Account maintenance - opening/closing accounts, name/address changes
  • Maintenance on Plastics (Visa Check and Visa Credit) -  such as card activation, bonus point maintenance, card ordering, troubleshooting
  • Visa increase processing - take information for lending decision, follow through with member to ensure request is processed
  • Payment processing - order coupons, provide payment information, receive payments.
  • Payroll adjustments/corrections
  • eCommerce support - login/password assistance, front-line technical assistance, support for ePay/ uDeposit/ Purdue Federal CU Online/ Purdue Federal CU Phone/ Online Account Opening
  • Provide statement copies, historical account summaries, and check copies
  • Troubleshooting
  • Handle merchant verifications
  • ePay payment research
  • Assist with Visa service on Fidelity system
  • Online banking troubleshooting
  • ePay support
  • Assigned projects such as ePay account closures, online member apps, fax/mail processing and tracking, online stop payments, abandoned property follow-ups, outbound issue calling.

 Knowledge, Skill, and Ability Requirements:

  • High School Diploma or GED equivalent
  • 1 to 3 years experience in call center operations and banking preferred
  • Customer service and computer skills required
  • Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
  • Competent computer skills
  • Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
  • Strong organization skills and attention to detail
  • Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
  • Ability to work well under pressure and constant interruptions

 Work Environment/Physical Demands:

  • This job operates in a clerical office setting.  This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines
  • This position requires manual dexterity, the ability to lift files and open filing cabinets
  • This position requires sitting, bending, stooping or standing as necessary


Purdue Federal offers competitive wages including an advancement program, excellent benefits, training and development opportunities, and employee appreciation.

It is the policy of Purdue Federal Credit Union not to discriminate against any employee or applicant for employment because of race, color, religion, age, sex, national origin, disability, marital status, genetic information, sexual preference, ancestry, student status, veteran status or arrest and conviction records or any other protected class not directly relevant to employment.

Application Instructions:

For further details or if you are interested in joining one of the “Best Places to Work in Indiana” where Honesty, Integrity, Mutual Respect, and Pride & Ownership are the core values, please complete our online application:

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