Video Teller

POSTED: June 7, 2018
BUSINESS: PFCU
POSITION TYPE: Full-time/Non Exempt
START DATE: Immediate Availability

POSITION SUMMARY:

The Video Teller is responsible for responding to both member and potential member needs with high quality service.  This includes performing transactions and providing information accurately, professionally, quickly and efficiently, via multiple media channels, with a primary focus on the Interactive Teller Machine (ITM) kiosk channel. 

*Employees are expected to adhere to all rules and regulations applicable to this position including but not limited to all policies and procedures pertaining to the Bank Secrecy Act.

DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

  • Process member transactions accurately, efficiently and timely
  • Provide account information to members
  • Inform and educate members on products and services offered by the credit union which would benefit the member and refer members to appropriate team members to fulfill these needs.
  • Increase member product usage through exchanges and effective relationship building
  • Perform account maintenance
  • Troubleshoot member questions and resolve concerns.
  • Maintain product knowledge and expertise on Purdue Federal products and services
  • Ensure compliance with all Federal and State regulations.
  • Ensure compliance with all Purdue Federal compliance and procedures
  • Demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP
  • Cross-train on other functions in the contact center.
  • Take ownership of personal professional development

KNOWLEDGE / SKILLS / ABILITIES / REQUIREMENTS:

  • High School Diploma or GED Equivalent
  • Minimum 6 months customer service or financial industry experience required
  • Competent computer skills required
  • Member service skills
  • Problem solving skills
  • Ability to multitask
  • Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
  • Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership

WORK ENVIRONMENT / PHYSICAL DEMANDS:

  • This job operates in a clerical office setting.  This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines
  • This position requires manual dexterity, the ability to lift files and open filing cabinets
  • This position requires sitting, bending, stooping or standing as necessary

BENEFITS:

Purdue Federal offers competitive wages including an advancement program, excellent benefits, training and development opportunities, and employee appreciation.

It is the policy of Purdue Federal Credit Union not to discriminate against any employee or applicant for employment because of race, color, religion, age, sex, national origin, disability, marital status, genetic information, sexual preference, ancestry, student status, veteran status or arrest and conviction records or any other protected class not directly relevant to employment.

APPLICATION INSTRUCTIONS:

For further details or if you are interested in joining one of the “Best Places to Work in Indiana” where Honesty, Integrity, Mutual Respect, and Pride & Ownership are the core values, please complete our online application:  https://purduefedcareers.silkroad.com/

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