Senior IT Support Professional

POSTED: August 31, 2021
START DATE: Immediate Availability

Job Description: 

Saab's,  Information Communication Technology (ICT) team is looking for an experienced Senior IT professional with a strong understanding of ITIL practices, IT infrastructure, and customer service to fill a Senior IT Support Professional position. Desired location for this position is Syracuse, NY. However, other office locations include; Orlando, FL, Washington D.C., Ashburn VA or West Lafayette, IN.

Opportunities include:

  • Delivering a customer service oriented approach to the facets of Information Technology in support of the organizations' end-point computing devices and peripherals. 

  • Effectively using problem solving skills to troubleshoot and resolve issues, as well as provide input to process improvement efforts. 

  • Working with all technology related systems including networking, servers, workstations, and helpdesk support. 

  • Quickly establishing credible relationships with key stakeholders.

  • Providing hardware, software, and network support to internal customers.

  • Interacting with internal or external customers on technical and programmatic issues.

  • Effectively using tools such as SCCM, WSUS, Dameware, SCSM, Orchestrator, Intune, and other similar tools.

  • Evaluating and appyling department policies and procedures to effective execution.

  • Contributing to the adoption of new design and development approaches to improve overall quality, reliability and speed of implementation.

  • License management

  • Mentorship of levels 1 and 2 team members. May lead small project team.​

Skills and Experience:

  • Bachelor's degree in an information technology or a computer science discipline or related discipline is required.

  • 6+ years of relevant IT experience.

  • A+/Network+ Certification or equivalent.

  • Understanding of processes and procedures with capability to suggest improvements

  • Ability to configure and deploy endpoint computing devices on an enterprise scale

  • Understanding of Asset Management

  • Solid organizational, documentation, verbal and writing communication skills.

  • Ability and willingness to handle off-hours support, including on-call

  • Ability to work well independently and as a member of a team.

Saab, provides an excellent working environment offering professional growth opportunities, competitive wages, comprehensive benefits, tuition reimbursement, work/life balance, business-casual atmosphere and paid holidays.


For more information and to apply go to 

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